Before you leave...
Take 20% off your first order
Enter the code below at checkout to get 20% off your first order
We ship orders on Mondays and Fridays, plus occasional Wednesdays during busy times (e.g. Christmas). If you need your item sent quickly or have any other delivery requests, please ask as early as possible (ideally before ordering).
You will be emailed a shipping confirmation once your order has shipped or emailed personally if there is any delay.
UK orders are sent by Royal Mail and usually arrive in 1-5 days.
International orders are sent by Royal Mail Standard Airmail and usually arrive in 5-10 days but can be delayed at customs.
We are able to offer a tracked service if you need extra peace of mind. Orders will be sent by Royal Mail Tracked 24 (UK only) or Royal Mail International Tracked (International). Please note that tracked orders are not dispatched any faster, and can even take longer to drop off if they're too big for the post box (my local delivery office currently has very limited opening hours). Delivery times are not necessarily faster than standard services and tracking may not update quickly or often when things are busy.
Note: Sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. Please be patient and you will receive the parcel.
If you have any other problems or questions please email@example.com.
Is shipping included in the prices?
Yes free shipping on all orders.
How do I change my delivery address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service at firstname.lastname@example.org immediately!
How do I cancel an order?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service.